Last Updated: March 2026

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Welcome to Hi Remi, a SaaS solution owned and operated by Talent Engine Solutions FZCO  (referred to as “Hi Remi,” “we,” or “us”) under UAE law. These Terms and Conditions govern your access and use of our services. By using Hi Remi, you agree to these Terms and Conditions.

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1. Account Details
If you choose, or you are provided with, a login, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. We have the right to disable any user or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use. If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us.

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2. Data Collection and Privacy
Hi Remi collects personal data such as email, first name, last name, role, current company, and the company being hired for, as well as behavioral data to improve user experience. We may also collect company-related information such as growth plans, revenue, and headcount plans to improve candidate shortlisting.

We comply with UAE data-protection laws and GDPR, and you can find our privacy policy here.

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3. OUTREACH POLICY

This Policy aims to ensure that your messages reach your prospects by adhering to best practices regarding authentication, sender reputation, monitoring and cleanliness, and engagement.

Important Notice
Google aims to reduce spam emails and improve email security for its users by enforcing strict new requirements on bulk email senders beginning in early 2024. All organisations that send commercial emails (including Salesflow users) must take action to ensure compliance with these new requirements. Please prioritise reviewing and applying our detailed guidance on these Bulk Email Sender Requirements.

There are three key areas to focus on in order to be seen as a legitimate sender:

(A)Authentication,
(B)Unsubscribe Links, and
(C)Spam Rate Threshold.

Learn more here:
https://blog.google/products/gmail/gmail-security-authentication-spam-protection

The Minimum Requirements

Definitions:

Bounces: Reflect the inability of the destination address to accept incoming messages due to incorrect or inactive email addresses.

Blocks: Situations where messages do not leave our servers due to permanent errors or past complaints.

Spam Complaints: Instances where recipients report the message as spam.

Spamtrap Hits: Emails sent to addresses deemed inactive and converted into spam traps.

Unjustified Abuse Complaints: Reports from recipients claiming they received messages without consent.

You must familiarise yourself with the following core statistics monitored by Salesflow during the review of email accounts and sending practices.

If you do not operate within the thresholds set out below, we may, without further recourse to you, suspend or terminate your account, and you will not be entitled to a refund in the case of non-compliance.

Statistic Threshold:
Bounces ≤ 8%
Blocks ≤ 30%
Spam Complaints ≤ 0.08% (over 1000 sends, max 50 per day)
Spamtrap hits & unjustified abuse complaints ≤ 1%


Code of Conduct
A) To enhance deliverability rates and minimise account suspensions, you must comply with the following:

B) Adherence to Applicable Laws and Policies
Ensure compliance with all relevant laws and our policies, which are available at www.salesflow.io/terms.

C) Legal Compliance
Only send lawful and legitimate information using our services, avoiding prohibited content or activities.

D) Sending Metrics Compliance
Maintain contact lists with engaged audiences, ensuring proper maintenance to improve deliverability.

E) Respect for recipient
Only contact individuals or businesses you genuinely believe are interested in your products and services.

F) Respect for Local Privacy Regulations
Do not utilise third-party acquired contact lists. Compliance with local privacy laws is mandatory. Bear in mind that the applicable law may not be the law of the place in which you work or reside.

G)Clear Sender Information
Identify the sender’s domain name and email address in the “From,” “To,” and “Reply-To” fields to ensure transparency with third-party domains.

 

3. Acknowledgement and Acceptance

By utilising Hi Remi services, you acknowledge that you have read, understood, and agreed to comply with this policy, our guidelines and other policies.We reserve the right to take necessary actions, including restricting rate limits or account suspension if you are determined to pose a risk to the intended recipients or our reputation.

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4. Third-Party Services
Hi Remi uses a third-party provider to access publicly available profiles. The third-party provider is responsible for collecting, updating, and ensuring GDPR compliance for this data. 

Disclaimer: Hi Remi does not provide any warranty regarding the accuracy or completeness of the data sourced from third parties. Shortlisting is AI-based, and the user is responsible for verifying candidate information during the hiring process.

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5. Payment and Subscription Terms
Freemium Plan: Free with limited functionality.
Standard Subscription: Payment is required upfront, either monthly or yearly.
Enterprise Subscription: Custom pricing based on the contract.
Non-payment will result in the suspension of access to Hi Remi. No services or functionalities will be available until payment is made.

You may cancel your subscription within the first 14 days after starting your plan for a full refund. After this period, yearly plans are non-refundable, while monthly plans can be canceled with no refund for the remaining period. Cancellations must be communicated to info@hi-remi.ai.

 

5. Pricing Changes and Renewals
Monthly and yearly subscriptions renew automatically unless canceled before the renewal date.
Price changes will be communicated at least 30 days in advance. Users on monthly plans will receive notice 30 days before any pricing adjustments. Users on yearly plans will receive notice 30 days before the yearly renewal.

6. Intellectual Property
Talent Engine Solutions FZCO owns all intellectual property rights related to the software, algorithms, and platform. 

Users are granted access to publicly available data provided by Hi Remi, but all intellectual property related to the platform and its technology remains with Hi Remi.

 

7. Termination and Cancellation
Monthly Subscriptions: Can be canceled up to the date of renewal. Upon cancellation, users will lose access to all data and searches.
Yearly Subscriptions: Users can cancel the renewal up to the date of renewal. Upon cancellation, they retain access to the freemium version but lose search history and access to candidate data.

 

8. Reliance
The content on our Site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Site.

Although we make reasonable efforts to update the information on our Site, we make no representations, warranties or guarantees, whether express or implied, that the content on our Site is accurate, complete or up to date.

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9. Limitations of Liability
Hi Remi is not responsible for any hiring decisions, verification of candidate qualifications, or the accuracy of information sourced from publicly available data. Users are solely responsible for verifying the data during their hiring process.

Hi Remi uses AI technology (LLM), and while we aim for accuracy, we do not guarantee the completeness or error-free performance of our shortlisting tools. Users indemnify Hi Remi from any claims or damages related to their use of the service.

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If you are a business user:
(a) We exclude all implied conditions, warranties, representations or other terms that may apply to our Site or any content on it.
(b) We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
(c) use of, or inability to use, our Site; or
(d) use of or reliance on any content displayed on our Site.
(e) In particular, we will not be liable for:
(f) loss of profits, sales, business, or revenue;
(g) business interruption;
(h) loss of anticipated savings;
(i) loss of business opportunity, goodwill or reputation; or
(j) any indirect or consequential loss or damage.

If you are a consumer user:
(a) Please note that we only provide our Site for domestic and private use. You agree not to use our Site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
(b) If defective digital content that we have supplied, damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

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10. Dispute Resolution
These Terms and Conditions are governed by UAE law. Any disputes will be resolved by the courts in Dubai, UAE.

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11. Service Availability and Support
Hi Remi aims to provide uninterrupted access to its services. However, service availability is not guaranteed.

Standard Support: Available during business days (1-5 business days for resolution).
Urgent Support: Available during business hours, 9-5 CET, on business days.

11. Changes to Terms and Conditions
Hi Remi reserves the right to update or modify these Terms and Conditions. Changes will be notified in-app or via email. Users are not required to explicitly consent to the changes, but if any user raises an issue with the new T&C, we will address their concerns on a case-by-case basis.

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12. Miscellaneous Provisions
Force Majeure: Hi Remi will not be liable for any failure to provide services due to events beyond our control, including but not limited to natural disasters, strikes, or technical failures.
Severability: If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will remain in full effect.